Breach Database / eThekwini Municipality
Yes — eThekwini Municipality was breached.
- 81,830 accounts affected
- Breach occurred 2016-09-07 · eservices.durban.gov.za
- Verified entry in the Have I Been Pwned catalog
What happened
In September 2016, the new eThekwini eServices website in South Africa was launched with a number of security holes that lead to the leak of over 98k residents' personal information and utility bills across 82k unique email addresses. Emails were sent prior to launch containing passwords in plain text and the site allowed anyone to download utility bills without sufficient authentication. Various methods of customer data enumeration was possible and phishing attacks began appearing the day after launch.
What data was exposed
- Dates of birth
- Deceased date
- Email addresses
- Genders
- Government issued IDs
- Names
- Passport numbers
- Passwords
- Phone numbers
- Physical addresses
- Utility bills
What to do right now
- Change your password for this service now. And change it anywhere you reused the same password — attackers try leaked passwords on other sites within hours ("credential stuffing").
- Turn on two-factor authentication. Even a leaked password is useless against an account protected by a second factor. Prefer an authenticator app over SMS.
- Freeze your credit. A credit freeze at the major bureaus is free and blocks new accounts from being opened in your name.
- Be alert for smishing and SIM-swap attempts. Treat unexpected texts and "carrier" calls with suspicion; add a PIN/port-freeze with your mobile carrier.
- Watch for targeted phishing mail. A leaked home address makes postal and doorstep scams more convincing.
- Expect convincing phishing emails. Attackers use breached details to write personalized emails. Be suspicious of any message referencing this service.
- Check your other accounts on Have I Been Pwned. Your email address may appear in other breaches you don't know about yet.
- Monitor the apps you use going forward. Clearly watches the breach record for the companies behind your apps and alerts you the moment one appears.
Breach data from Have I Been Pwned. Listing here means the service appears in the public breach record — not that your personal data was affected.