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Breach Database / CTARS

Yes — CTARS was breached.

What happened

In May 2022, the client management system for the Australian government's NDIS (National Disability Insurance Scheme) suffered a data breach which was subsequently posted to an online hacking forum. The CTARS cloud platform is used by care providers to record information about NDIS participants and often contains sensitive medical information. Impacted data includes over 12k unique email addresses, physical addresses, names, dates of birth, phone numbers and data related to patient conditions and treatments.

What data was exposed

What to do right now

  1. Change your password for this service now. And change it anywhere you reused the same password — attackers try leaked passwords on other sites within hours ("credential stuffing").
  2. Turn on two-factor authentication. Even a leaked password is useless against an account protected by a second factor. Prefer an authenticator app over SMS.
  3. Be alert for smishing and SIM-swap attempts. Treat unexpected texts and "carrier" calls with suspicion; add a PIN/port-freeze with your mobile carrier.
  4. Watch for targeted phishing mail. A leaked home address makes postal and doorstep scams more convincing.
  5. Expect convincing phishing emails. Attackers use breached details to write personalized emails. Be suspicious of any message referencing this service.
  6. Check your other accounts on Have I Been Pwned. Your email address may appear in other breaches you don't know about yet.
  7. Monitor the apps you use going forward. Clearly watches the breach record for the companies behind your apps and alerts you the moment one appears.

Breach data from Have I Been Pwned. Listing here means the service appears in the public breach record — not that your personal data was affected.

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